Lekom · 2025–2026
38 digital
products and systems
My CV used to say “6+”, a cautious figure. Here is the full list: what was built in two years and is used at the company every day. Almost everything was made through AI engineering, from problem statement to production, by agents and without a development department.
Money and management
So that management sees revenue, margin and the funnel as one picture, not three exports.
Customer acquisition cost, contribution margin, plan vs. actual by segment, all on ERP data.
Deals by stage and probability, personal plans for sales managers, variable pay calculation.
Perspectives, objectives and key results with progress, instead of a spreadsheet nobody opens.
Annual goals, channel metrics, weekly digest and management report.
Sales and clients
So that an inquiry reaches a deal without being lost, and working the customer base doesn’t depend on a manager’s memory.
Calls, email, messengers and website chat in one window: client card, history, routing to operators.
Call and chat reviews against criteria, a review feed for the manager.
A prioritized list from the ERP; the call outcome is written back into it.
A bot listens to public procurement chats, and a model selects and enriches warm requests.
One place for platforms, deadlines, owners and bidding history.
Approval route, responsibility matrix, templates, registry.
Proposals assembled from the catalog and current prices.
Warehouse, reservation per manager, handout, recipient reconciliation.
Short links for emails and QR codes with a click counter.
Service and customer experience
So that a client comes back after a service request instead of leaving silently.
Requests, engineers, deadlines, receivables: the state of service in real time.
Your equipment, requests and documents, without calling a manager.
Ratings after a request is closed, broken down by engineer.
Collecting reviews and publishing them on company websites.
Training videos for clients: an employee uploads, the client watches via a link.
Feedback by voice, file or screenshot from any service, straight into work.
Products for clients
What the company sells and what its customers use.
Predictive analytics: when supplies will run out and what to order in advance.
Calculating the cost of printing and service for a client.
What Russia’s Chestny ZNAK labeling system requires and how to comply, step by step.
Express contract review: risks with a verbatim quote of the clause and a red-line checklist.
Internal platform
The shared foundation: single sign-on, data, knowledge, and routine taken off people’s plates.
One login for all company services.
Seven suppliers, daily import, certificates and incidents.
Call, recording, transcript, and tasks for owners straight from it.
Emails, briefs, reviews and tasks from the inbox: works like an employee, not like a chat.
Access to the server and agents from any computer, with no keys on your own machine.
How sales, service, procurement and logistics work, described in plain words with a link to the source.
Product modules: video lessons, notes, employee progress.
Content production: boards, deadlines, stage approvals.
Requests, expenses, documents, report.
Submission, approval route, payment and link to accounting.
Secrets and infrastructure tracked in one place.
One signature style across the whole company.
A catalog of external resources with previews and colleagues’ comments.
The corporate identity online, plus a print version in one click.
A flat die-cut layout turns into a box right in the browser.
Company websites
The company’s external resources: the corporate website, product and service sites.
The company’s corporate website: moved from WordPress to an in-house build.
Printer cartridges: catalog, warranty and installation.
A product for labeling: scanning and verifying codes.
Pay-per-use printing.
Wide-format and professional printing.
Information security.
HP equipment service.
The list is as of September 2026. Internal addresses and access details are not published: almost everything lives behind single sign-on and is available only to employees. I can show it in action at a meeting.